Who this Policy applies to
This Policy applies to purchases from Vojtech Gazi, operating as Dent Solution and using the business address stated below. The statutory withdrawal rules below apply when you qualify as a consumer—for example, when you contract mainly outside your trade, business, craft or profession.
A dental clinic or professional purchasing entirely for business purposes will usually be a business customer and may not have the statutory consumer withdrawal right. Mandatory rights are determined by the actual purpose of the transaction and cannot be removed merely by a label in this Policy.
The standard 14-day right to withdraw
Under the UK Consumer Contracts Regulations 2013, an eligible consumer may cancel a distance contract without giving a reason within 14 calendar days. For the services and non-tangible digital content offered here, the period ends 14 days after the day the contract is concluded. It is enough to send a clear cancellation or withdrawal notice before the period expires.
If the required information about withdrawal is not supplied, the period may be extended by up to 12 months under applicable law. Using the model form below is optional.
Immediate access to the digital course
The Dental Practice Growth System is digital content not supplied on a tangible medium. If you want access before the 14-day period ends, the checkout must obtain your separate, express prior consent to immediate supply and your acknowledgement that the withdrawal right is lost once downloading or streaming begins. We must confirm that agreement on a durable medium, ordinarily the order email, before access begins.
The withdrawal right is lost only when supply has begun and every legal condition above has been met. A pre-ticked box, a general acceptance of our Terms of Use or a policy statement alone is not enough. If the required consent, acknowledgement or durable confirmation is missing, statutory rights remain and the consumer is not charged for digital content supplied during a valid withdrawal period where the law so provides.
Growth Diagnostic and Strategy Session
The Clinic Growth Diagnostic and the Private Strategy Session are treated as services. If you ask us to begin during the 14-day period, the checkout or booking flow must obtain a separate express request to start early and your acknowledgement that the withdrawal right ends once the service has been fully performed.
- Before performance begins, a timely statutory withdrawal results in a full refund.
- After requested early performance begins but before completion, you may owe only a proportionate amount for the part actually supplied, and only where the legal conditions for that charge were met.
- After full performance, the withdrawal right ends only if the required prior request, acknowledgement and confirmation were validly obtained.
Agreed scheduling or rescheduling arrangements do not reduce mandatory withdrawal or conformity rights.
How to exercise the right
State clearly that you are withdrawing and identify the contract. Include your full name, order or contract number, product or service, order date and the email used for the order. Send it before the deadline.
The link opens a pre-addressed model notice in your email application.
Email notices may also be sent directly to gazivojtech@inbox.eu. Keep a copy and evidence of the sending time.
UK law permits a clear statement such as the email above; use of the model form is optional. If we provide a cancellation form directly on the website, we will acknowledge an online submission on a durable medium without delay. If a purchase is directed to an EU consumer whose mandatory local law requires a continuously available online withdrawal function, that function and its immediate confirmation must also be provided in the purchasing flow.
How reimbursement works
Where a statutory withdrawal or refund right applies, we will reimburse the amount due without undue delay and no later than 14 days after receiving the withdrawal or refund request. Reimbursement will use the same payment method as the original transaction unless you expressly agree otherwise, and no reimbursement fee will be charged.
Any lawful proportionate charge for a service started at your express request will be calculated against the total contractual price and only for the part supplied before your withdrawal notice.
After the statutory period expires
Once the statutory period has expired or the right has been validly lost, we do not offer a refund solely because you change your mind, do not use the product, miss an agreed session without a separate rescheduling agreement or do not achieve a particular marketing result. This does not affect mandatory rights concerning non-supply, lack of conformity, defective performance, unfair terms or any right that cannot lawfully be excluded.
Non-supply, defects and lack of conformity
If digital content is not supplied or a product or service does not conform to the contract, email us with the order reference and a clear description. UK law requires digital content to be of satisfactory quality, fit for its stated purpose and as described, and requires services to be performed with reasonable care and skill. For non-conforming digital content, you may require repair or replacement within a reasonable time, free of charge and without significant inconvenience. For a non-conforming service, you may require repeat performance where that is possible.
If repair, replacement or repeat performance is impossible, disproportionate, not completed within a reasonable time or causes significant inconvenience, you may be entitled to an appropriate price reduction, which can be a full refund where appropriate. A refund due under the Consumer Rights Act 2015 is made without undue delay and within 14 days after we agree that you are entitled to it, by the same payment method and without a fee. These remedies are separate from the change-of-mind cancellation right.
Model withdrawal form
Complete and return this only if you wish to withdraw from the contract:
To: Vojtech Gazi, Dent Solution, 46 Greyfriars Road, Exeter, EX4 7BS, United Kingdom, gazivojtech@inbox.eu
I hereby give notice that I withdraw from my contract for the following product or service:
Product / service
Order or contract number
Ordered on
Consumer’s full name
Consumer’s address
Email used for the order
Date
Signature is required only if this form is submitted on paper.
Refund and withdrawal contact
- Trader
- Vojtech Gazi, trading as Dent Solution · sole trader
- Business address
- 46 Greyfriars Road, Exeter, EX4 7BS, United Kingdom
- Telephone
- +44 7462 226631
- gazivojtech@inbox.eu
Legal framework
This policy is designed around the following official legal and regulatory materials. Mandatory consumer rights always prevail.